Product Description

One doctor speaking to other doctors and health care providers about how to provide the best possible care for patients--by actually caring about patients. This powerful book helps health care providers understand and practice what to do after unexpected outcomes--to apologize. Michael Woods walks health care providers through the Five "R"s of Apology: Recognition; Regret; Responsibility; Remedy and Remain Engaged. The book illustrates these concepts with true stories, anecdotes, and concrete evidence that sorry really does work. A compelling must-read for all health care providers today!

ISBN 9781599400792Edition 02Binding Paper