Medical Anthropology
Assessing Satisfaction in Health and Long-Term Care: Practical Approaches to Hearing the Voices of Consumers
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Product Description
This book includes many examples of questions and approaches used to assess consumer satisfaction. Part 1 provides an overview in which the authors discuss theories, approaches to measuring consumer satis-faction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in-home care, nursing homes, and assisted living.